I am writing this letter to thank you for the excellent job that you and your company did in representing CenterPoint Energy in the renegotiation of its office lease in downtown Little Rock. The assistance that you provided to us in looking for alternative locations and seeking competitive bids proved invaluable. The lease terms that we were able to negotiate were much better than what we originally thought possible and could not have been achieved without your outstanding advice and guidance. It was a pleasure working with you and your company, and we look forward to doing business with you again in the future as opportunities arise.
Again, thanks for all of the good work. It is always a pleasure to work with a professional organization like Flake & Kelley.
Kenny W. Henderson CenterPoint Energy
To Whom It May Concern,
After suffering a minor catastrophe last week, I was surprised to learn how far someone could go to not only meet a person's needs, but go above the call the duty to exceed them.
Upon coming into my home (APT 3B at Gracie Mansion) last Wednesday, I was shocked to discover that the washer machine had over-flooded my place. Over the course of the following few hours, your maintenance man, Kenneth, came to my complete rescue. Upon immediately calling the cleanup crew (who were not able to come for some time), he proceeded to start cleaning up himself.
Commencing with a shop-vac and getting down on his hands and knees (disregarding ruining his own pants), he cleaned the entire place to the best of his ability. And CLEAN IT HE DID! His attention to detail and thoroughness were second to none.
During the course of this entire event, Kenneth was truly amazing. As he had just been called in from off the clock, had his family waiting in the car the entire time (waiting to go to dinner), and inclement tornado weather and sirens were looming all around, I kept insisting that he leave and take his family. Kenneth, totally unnecessarily, kept insisting that he "HAD TO STAY" and "COULDN'T LEAVE" me.
He stuck it out to the moment the cleanup crew arrived.
This was more than anyone could have asked for and far more than was required of him.
I just want to openly commend him as a worker, a person and my savior that night. Flake Kelley is truly lucky to have him on staff.
Ya know, I think there is a true epidemic in our society and culture when it comes to appropriate levels of customer service. He is the true definition of the cure to that epidemic.
I was thinking about our recent trip to South Bend as well as the other work that we had done in the last few months and wanted you to know how impressed we've been by the quality of your team.
I think that Phillip Schmidt has done a particularly good job. He's obviously a very smart and hard working young man. He also brings a thoughtful and insightful prospective to each project that is quite striking for someone at his age and experience levels. As we say Texas, you got yourself a keeper!
We're proud to be working with you, Phillip and the rest of your team. And I'm very confident that we're going to do some very interesting things together.
I think it's employees performances such as yours that have resulted in your company being voted the 2009 Best Commercial Real Estate Firm. You do good work.
Thanks for all you do for the tenants at Lafayette Square.
Gary E. "Bud" Gray
Deputy Coordinator APCO Arkansas
Thank you so much - we definitely picked the right office building when we chose the Metropolitan Tower.
Partner VOX Global
I wanted to pass along to you what a tremendous help Flake & Kelley Commercial was last week at Medical Towers I. As you know, our elevators have been quite a challenge the past couple of months and last week was no different.
Flake & Kelley was right on top of the elevator situation and communicated excellent with both Dr. Dinehart and myself, keeping us informed every step of the emergency repairs that were occurring and what our elevator situation would be for the next day. Needed repairs were reported to Board members and approved and work began within a few hours, which was imperative for patient care to continue in the building.
I truly appreciate the team work that occurred last week and thought I should pass that on to you.
Real Estate Manager Baptist Health
Consistency and stability are sometimes difficult to find these days when leasing commercial real estate. Since signing our first lease at Breckenridge Village over 16 years ago Flake & Kelley has always managed the center; furthermore, we have only had two property managers in all that time. Lease renewals are fair and painless, there have been no complicated and expensive year end cost reconciliations and maintenance issues are dealt with promptly and professionally. Perhaps most importantly, Flake & Kelley and the owners of the center truly seem to understand the importance of fostering a harmonious, symbiotic relationship with their tenants.
Despite attractive offers to move our business to trendier areas that have developed downtown and further west, we elected to stay in Breckenridge Village and it has proven to be a decision that has served us well. With a great combination of easy access from all areas of the city and beyond, broad name recognition, the owner's commitment to continual upgrades of the property, competitive lease rates and a great tenant mix, I believe that now, more than ever, Breckenridge Village is perfectly positioned to reap the rewards of the city's continued westward growth. We look forward to another 16 years of counting our Breckenridge Village location among our most important business assets.
It's hard to believe we're in our third month at the Lafayette Square, and I want you to know that we love being here. We feel like we've been reborn professionally with the comfortable quarters, the downtown location and walking into the elegant lobby every morning. It is a well-kept secret that we want to help you share with others so they will join us. I will be glad to sing your praises in any forum you need.
I would recommend Flake & Kelley for you commercial real estate needs. Hank Kelley and his associate Brooke Miller gave our small commercial property the same attention as a multimillion dollar structure. The Flake & Kelley team worked hard to find the right buyer for our property and gave us wise council for pricing and negotiation. They were able to convert our property to sale in this tough economic market. Hank and Brooke paid attention to every detail and answered our concerns throughout the process. Flake & Kelley showed our small partnership an exceptional commitment to customer service. They were there for us through listing, negotiation, offer and acceptance, closing and details after the sale. I will choose them again for my commercial real estate needs.
Member SGCMJG LLC
Being a small business owner is truly about partnerships -- partnerships with our associates, our clients and our commercial leasing company. Flake & Kelley has been an outstanding leasing partner with my business for over thirty years.
Sadly, as discussed, Metropolitan Life Insurance Company will be terminating our lease arrangement with Landers. Please know we have enjoyed being in the Landers Corporate Plaza and working with Flake & Kelley Commercial. Landers is truly fortunate having you take care of their properties. You have always listened, given solutions and taken care of any need promptly. Thank you for making a difference in people's lives and their businesses.
My name is Joe Stevens. I am the Chief Operations Officer for ELJ Video Communications Inc. and am writing this communication in that capacity. ELJ Video Communications is located in the Corporate One building, suite 245.
We are a new out-of-the-box business, and face the challenges all new organizations face, not the least of which was identifying a suitable location for our company. With that location comes the property management aspect which is so critical to ongoing operations, in particular for a new business.
Our representative from Flake & Kelley in that regard is Ms. Angela Pyle. On behalf of ELJ Video Communications, we wish to make our gratitude known for the efforts of Ms. Pyle and her crew. In short, her support for us has been nothing less than stellar, and we are deeply appreciative. Ms. Pyle has addressed each and every one of our concerns beyond expectation, and embraced tasking in a manner which speaks quite well of the organization she represents.
Yesterday, our company hosted its Ribbon Cutting ceremony and Open House sponsored by the Little Rock Chamber of Commerce. We estimate upwards of fifty local area business representatives including a local television news crew were in attendance throughout the afternoon, both in front of the Corporate One building and in our offices. The building and its spaces could not have been better prepared for this event. People noticed and comments were made. Angela's efforts translate to a very positive presence in the community for both ELJ Video Communications and Flake & Kelley. We wanted you to know.
Ms. Pyle has earned our gratitude, our respect and our friendship, as has those she is involved with to make all this happen, right down to a particular maintenance man who rides a very sharp motorcycle!
Joe T. Stevens, CTS
Chief Operations Officer
ELJ Video Communications Inc.
First off, you are amazing! That was lighting speed turnaround. Thanks for the extra effort and your quick communication to help me accomplish my task at hand.
I have been a tenant in the Metropolitan Bank Building for three years. The office environment is great and my experience working with Maggie, Roxanne and the rest of the Flake & Kelley team has been wonderful. Almost without exception, they have been responsive and accommodating. I would gladly recommend this building to anyone looking for office space in downtown Little Rock.
I just want you to know how very appreciative I am for you giving me the opportunity to invest in some of your real estate deals. I know you are an expert in your field and have a very successful track record and that is why I am comfortable investing with you. I may not always be able to participate in a real estate deal because I am pretty heavy into real estate now but I know that if you are bringing me a new deal where you are putting money in, it is worth investing in.
Thanks again for the opportunities you have provided me over the years to get good returns on my money.
I Care of AR
We have appreciated all you have done for us and appreciate the hard and dedicated work. We know times are tough but you have been the best group we have worked with around the country so far. Good luck in the future and hopefully we will be able to work on something else in the future together.
Ben F. Easterlin, V
Dominion Capital Management, LLC